Frequently asked questions
How long is shipping?
All orders are shipped via Standard shipping which is 5-7 business days. All 1B orders ship same day if order before 4pm.
Where is my tracking number?
All tracking numbers are emailed once they are assigned please check your inbox and spam folder.
What are the company’s business hours?
Business Hours are 11am-6pm Monday-Friday (phone) 24 hour email and live chat support.
How can I process an exchange?
What grade of Hair is this?
Each collection lists the grade of hair under each description. All of our hair grades are 9A or better!
What's the best hair to purchase?
It depends on what look you're going for. You really can't go wrong with anything you select. Please chat a live agent for more info.
Is this Virgin Hair?
Yes 100% Virgin Hair
Where you located?
We have several offices nationwide, unfortunately, we don't allow store pickups at this time.
Where do you ship?
We ship worldwide. – with free shipping in the USA!
How long does your hair last?
All collections will last up to a year with proper care our best collections will last longer.
Do you guys offer wholesale?
Yes we do offer wholesale! Become a Glamere Boss to learn more!
Are the knots bleach?
The knots do not come bleached. Please consult with a professional stylist on bleaching your knots to match your complexion.
Do your frontals or closures come pre plucked?
Our frontals or closures do not come pre-plucked. Please consult with a professional stylist to pluck to match your natural hair line.